CONTACT

Reach a Live Dispatcher, Day or Night

Call (703) 397-8315

Call Us Directly

Phone is the fastest way to reach us, and for active losses it is the only way we recommend. The dispatcher who answers can start a crew toward your address while you are still on the line.

(703) 397-8315

Office:
9990 Fairfax Blvd, Suite 180
Fairfax, VA 22030

Hours:
Emergency dispatch: 24 hours, every day
Office and claim support: Monday to Saturday, 8am to 6pm

Service Area

The City of Fairfax and Fairfax County, including Annandale, Springfield, West Springfield, Burke, Falls Church, Oakton, Vienna, McLean, Centreville, Lorton, Kingstowne, Franconia, Newington, Fort Belvoir, and Herndon. See all 30 service areas.

What to Have Ready When You Call

The Address and Loss Type

Fire, smoke, puffback, water, sewage, or mold, plus whether the property is currently safe to occupy.

The Timeline

When the loss happened or was discovered. For fires: whether the scene has been released by the fire department.

Utilities Status

Whether power, water, and heat are on. For electrical fires, leave the power off until an electrician clears it.

Insurance Carrier (If Known)

Not required to dispatch, but it lets us prepare the documentation format your adjuster expects.

COMMON QUESTIONS

Frequently Asked Questions

Do I need my insurance company's approval before calling you?

No. Standard homeowner policies require you to take reasonable steps to prevent further damage, which is exactly what emergency board-up and water extraction are. You can and should call restoration before the adjuster has visited. We document conditions before any work begins so the claim is protected.

Is there a charge for the initial assessment?

Call (703) 397-8315 and describe the loss; the dispatcher will explain how assessment works for your situation. For active emergencies, crews dispatch immediately and scope pricing is documented for your insurance claim as part of the response.

More questions? Call (703) 397-8315, answered around the clock.

24/7 EMERGENCY DISPATCH

The Line Is Open Now

Call (703) 397-8315 All Services

Call (703) 397-8315. Emergency crews dispatch around the clock to every corner of Fairfax City and Fairfax County. Licensed & insured Virginia contractors · (703) 397-8315 · Fairfax City and Fairfax County